We build custom internal tools inside your Zendesk — once. No subscriptions, no per-agent fees, no vendor lock-in.
The Problem
Marketplace apps were built to extract recurring revenue — not to solve your actual operational problems.
Three apps at €12/agent/month. 80 agents. That's €34,560/year — for tools you don't fully own or control.
Every new hire increases your tooling bill. You're penalized for growing your team.
Hours every week pulling exports, formatting reports, emailing summaries. That's not operations — that's admin.
You have Zendesk, Explore, and three dashboards — and still can't answer "how is my team actually performing?"
What most support teams spend annually on Zendesk marketplace tools — and still lack the visibility to make fast, confident decisions. That spend doesn't have to be recurring.
Calculate yoursThe Solution
We build custom tools directly inside your Zendesk environment — tailored to your team structure, your metrics, your workflows. You pay once and own the code outright.
Product Suite EXAMPLE
Each tool is built custom inside your Zendesk. Click any to explore what it does.
Understand why tickets keep coming back.
Automatically surfaces recurring ticket patterns and groups them by root cause — so your team can fix problems at the source, not just close tickets.
Product Preview
Not a template. Not a generic dashboard. Built around your team's data, your KPIs, your workflows.
| # | Agent | Team | Tickets | CSAT | SLA | Trend |
|---|---|---|---|---|---|---|
| 1 | Priya M. | EMEA | 52 | 98% | 99% | +5% |
| 2 | Sarah K. | US West | 47 | 96% | 97% | +2% |
| 3 | Marco R. | EMEA | 38 | 91% | 95% | -1% |
| 4 | Tom W. | US East | 29 | 88% | 92% | +3% |
| 5 | Aiko T. | APAC | 44 | 94% | 96% | +1% |
Live Demo Previews
Every tool has a live HTML preview — fully self-contained, opens instantly in your browser. Click Preview on any card to see exactly what your team would get.
Full ops view — KPI row, agent leaderboard, CSAT donut, ticket volume chart, SLA bars, and workload heatmap.
Centralised hub view for support operations — team health, queue status, and live activity feed.
Individual agent performance cards with tickets, CSAT, handle time, SLA compliance, and weekly output bars.
Extended statistics view with historical trends, peer comparison, and coaching flag indicators.
AI-powered issue breakdown — ranked root causes with trend bars, sample tickets, and escalation pattern alerts.
Drill-down console for investigating individual tickets, threads, and customer history in one view.
Detects recurring ticket clusters, volume spikes, and repeat submitters across your Zendesk queue.
Auto-tags every incoming ticket with AI — category, priority, browser, region, and custom tags at 96%+ accuracy.
Automatically assigns categories and sub-categories to tickets using your custom taxonomy.
Analyses category distribution over time — spot shifts, seasonal trends, and emerging issue types.
Tracks customer sentiment across orgs, accounts, and segments — flags at-risk accounts before they churn.
Predicts which tickets are likely to escalate before they do — based on tone, history, and SLA proximity.
In-ticket AI assistant for agents — suggests replies, pulls knowledge base articles, and flags missing info.
Tracks internal projects linked to Zendesk tickets — milestones, owners, blockers, and delivery status.
These demos use sample data. The real tool connects directly to your Zendesk and shows your agents, your tickets, your metrics — live.
Cost Reality Check
Per-agent pricing compounds fast. See exactly what your stack costs — and what you could save.
Based on replacing app subscriptions and eliminating manual reporting overhead.
Bundle Builder
Select the tools you need. Get an instant scope estimate.
Final pricing depends on data complexity, workflow requirements, and level of customization. This is an indicative estimate.
Return on Investment
Replace recurring costs with a one-time investment. Most teams break even in the first 30 days.
One custom tool replaces 3–5 marketplace apps — permanently.
Live dashboards replace weekly spreadsheet exports entirely.
No more pulling data, formatting reports, or chasing numbers.
From gut-feel to evidence-based operations — in your first week.
Pricing
You own the tool. No recurring fees, no per-agent charges, no vendor dependency.
Scoped to your requirements. You own it forever.
Optional. Continuous enhancements as you scale.
Most customers replace tools costing €30K+/year — meaning the build pays for itself within the first month.
Post-Build Support
After your custom tool is delivered, choose a support plan that matches your team size and pace of change. Pause or cancel anytime.
Response: 5 business days
Response: 2 business days
Response: Same day
All support plans are add-ons after your build is delivered — not required. Pause or cancel anytime with 30 days notice.
Why Assist-CX
We don't sell software. We build tools for your team — and hand you the keys. No ongoing dependency, no account manager, no renewal conversation.
Start the conversationEvery tool is built around Zendesk's data model. No middleware, no integrations to maintain, no sync issues.
Most builds are live in 5–10 business days. No lengthy discovery phases or bloated project timelines.
Hire 100 more agents. Your tool cost stays exactly the same. Scale your team, not your bill.
No vendor lock-in. No subscription dependency. The code is yours — modify it, extend it, hand it to your dev team.
Get Started
15 minutes. No commitment. Pick the channel that works for you.